Return & Cancellation Policy
Johnny’s Pond can help you return defective products directly to manufacturers under their return policies.
You can return other new and not-used items in their original packaging with all parts and accessories to us within 30 days for an exchange or refund to your credit card account. Handling and shipping is not refundable.
Please contact us before returning an item to get an authorization number.
All your returns must be insured with postage paid. Please print legibly or type your name and address on the outside of the package. Returned items have to include a copy of the invoice or packing slip. To get a refund, all returned items must be unopened, and have original manufacturer tags and identification stickers. Johnnie’s Pond can refuse returned items from buyers who make returns habitually or if the items show signs of use.
Orders deemed “special” cannot be returned. Electronics of any kind including but not limited to transducers, wiring harnesses, and motors can not be returned. Cd's, video tapes and all printed materials can not be returned.
*Please note: Products must be returned in original, unopened packaging. Also, please include the INVOICE with the package when you return the product to us.*
There will be a 15% restocking fee on returns.
There is a 15% fee on orders cancelled after 3 days from date of order.